FAQ and Policies
Shipping Information
• We ship via USPS First Class or Priority Mail.
• Standard order processing time is 7-10 business days.
• Standard shipping time can be up to 10-21 business days after an order leaves our facility.
• Most orders are estimated to arrive within 5-7 business days after orders have been processed and shipped.
• Disclaimer: We are not responsible for any delays our USPS partners are currently experiencing regionally or nationwide.
• You will receive a notification email OR text once your order ships.
• If you made an error in your order and need to modify you have 24hours to contact help@shopfamilyheirloom.com to update your order.
Return Policy
• Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc.)
• CANCELLATION OF AN ORDER WILL ONLY BE ACCEPTED WITHIN 24 HOURS OR ORDER.
• CUSTOMERS are responsible for return shipping costs.
• Currently, we are unable to process direct exchanges. Exchanges are treated like returns. The customer will be provided store credit which will allow you to order desired size or a different item. (Email help@shopfamilyheirloom.com)
• Please note that original shipping costs are non-refundable.
• Returns must be initiated within 14 DAYS of the original order's arrival date.
• Please mail your return card to receive your refund (store credit)
• We do not issue refunds (store credit) on orders that have completed payment and shipped.
• If we have made an error, please email help@shopfamilyheirloom.com we will require a picture of the item and the quality control card in the packaging to proceed with fixing the error.
• We ship via USPS First Class or Priority Mail.
• Standard order processing time is 7-10 business days.
• Standard shipping time can be up to 10-21 business days after an order leaves our facility.
• Most orders are estimated to arrive within 5-7 business days after orders have been processed and shipped.
• Disclaimer: We are not responsible for any delays our USPS partners are currently experiencing regionally or nationwide.
• You will receive a notification email OR text once your order ships.
• If you made an error in your order and need to modify you have 24hours to contact help@shopfamilyheirloom.com to update your order.
Return Policy
• Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc.)
• CANCELLATION OF AN ORDER WILL ONLY BE ACCEPTED WITHIN 24 HOURS OR ORDER.
• CUSTOMERS are responsible for return shipping costs.
• Currently, we are unable to process direct exchanges. Exchanges are treated like returns. The customer will be provided store credit which will allow you to order desired size or a different item. (Email help@shopfamilyheirloom.com)
• Please note that original shipping costs are non-refundable.
• Returns must be initiated within 14 DAYS of the original order's arrival date.
• Please mail your return card to receive your refund (store credit)
• We do not issue refunds (store credit) on orders that have completed payment and shipped.
• If we have made an error, please email help@shopfamilyheirloom.com we will require a picture of the item and the quality control card in the packaging to proceed with fixing the error.